Frequently Asked Questions (FAQ)
Welcome to our FAQ page. We've compiled a list of the most common questions we receive about Mr Vegas casino and our website. Our goal is to provide you with quick, clear, and helpful answers. If you can't find the answer you're looking for, please don't hesitate to contact us.
Questions About Mr Vegas Casino
| Question | Answer |
|---|---|
| Is Mr Vegas a legitimate and safe casino? | Yes. Mr Vegas is fully licensed and regulated by the UK Gambling Commission (UKGC), which ensures the highest standards of player protection and fairness. Our reviews cover this in detail. |
| Can I play games for free at Mr Vegas? | Yes. Once you register and verify your account, you can play most of the slots in "Demo Mode" using play money. This is a great way to try games before betting real money. |
| Does Mr Vegas have a mobile app? | Yes, a dedicated mobile app is available for both iOS and Android devices. We recommend it for the best mobile experience. |
| Can I bet on sports at Mr Vegas? | No. Mr Vegas specialises in casino games and does not currently offer a sportsbook. For more on this, please see our betting information page. |
| How long do withdrawals take? | Withdrawal times vary by method. E-wallets like PayPal are typically the fastest, often processed within a few hours. Card and bank transfers usually take 1-3 business days. |
Questions About Accounts & Bonuses
| Question | Answer |
|---|---|
| How do I claim the welcome bonus? | You typically need to opt-in for the welcome bonus when you make your first deposit. No special promo code is usually required for the standard offer. |
| What should I do if I forget my password? | Use the "Forgot Password?" link on the casino's login page. Do not create a new account, as this is against the terms of service. |
| Why do I need to send documents to verify my account? | This is a mandatory security procedure called KYC (Know Your Customer), required by the UKGC to prevent fraud and underage gambling. |
Questions About Our Website
| Question | Answer |
|---|---|
| Are your reviews truly independent? | Yes, absolutely. Our core principles, detailed on our About Us page, are built on independence and a player-first approach. Our ratings are not for sale. |
| How does your website make money? | We operate as an affiliate marketing website. This means we may receive a commission if you click through to a casino from our site and play. This does not affect our ratings and allows us to keep our content free for users. |